Frequently Asked Questions (FAQ)
General Questions
Do you offer classes?
No, we don’t offer classes at this time.
What are your hours?
Where are you located?
We’re located in San Francisco’s Richmond District at 432 Clement Street between 5th and 6th avenues. We’re conveniently located near public transit. Click for directions.
Do you have gift cards?
Yes, we offer gift cards. You can buy them online or in-store. They can be used for in-store shopping only.
Do you offer promotions or promo codes?
Generally, we focus on offering the best everyday prices, but we have seasonal or online promotions from time to time. The best way to hear about them is to join our mailing list.
Products and Supplies
What types of sewing supplies do you have?
What sewing supplies don’t you have?
We don’t carry embroidery supplies, yarns, knitting supplies, sewing machines or parts, or materials for needlepoint or cross-stitch.
Online Orders
Where do you ship?
We ship within the United States.
How much does shipping cost?
Shipping costs depend on your location. We use USPS and always try to provide the best rate.
What is your return policy?
All sales are final unless we’ve made a mistake with your order. If that happens, let us know, and we’ll make it right.
Are the fabrics online also available in-store?
We stock different fabrics online and in-store. If you’re looking for something specific, feel free to reach out.
How do you measure fabrics for my order?
We sell fabrics by the yard, with a minimum order of ½ yard.
How do I change my order?
Since we process and ship orders quickly, changes are unlikely. If you email us immediately, we’ll try to assist, but once the order is shipped, it’s final.
Will my fabric be shipped as a continuous piece?
Whenever possible, we ship fabrics as a continuous piece. If there’s an issue, we’ll contact you.
How can I check the status of my order?
Please login to My Account and check your recent orders.
Promo Codes and Samples
Can I use an online promo code at the retail store?
Promo codes are for online use only. Our in-store prices are already very competitive.
Can I order samples?
We provide free swatches in-store only.